Pinnacles Systems LLC. (“Pinnacles,” “Pinnacles of Life”, “us,” “we,” or “our”) respects the privacy concerns of our customers and all users of our websites, applications, social media, content, and all other products and services (collectively, the “Services”). We are committed to protecting and respecting your privacy. This Privacy Policy (the “Privacy Policy”) and any other documents referred to in it set forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Services will be processed by us. We are providing this Privacy Policy so that you can better understand how we collect, use, and share information that is gathered using our Services. We may change provisions of this Policy from time to time and will indicate when changes have been made by revising the date at the top of this Policy. We encourage you to review the Policy whenever you access the Services to make sure that you understand our practices. If we make material changes to this Policy, we will provide you with additional notice. It’s important that you read the following carefully to understand our practices.

Please also review the Terms of Service Agreement.

If you have any questions or unresolved privacy concerns, please contact us at .

Data Protection Across the Globe Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply common protections described in this policy. These protections align with well-known standards such as ISO 27001:2017 and others.

Information Collection & Use Information that you provide to us: We may collect information that you provide when using our Services, such as when you:

• Create an account or profile;
• Subscribe to our Services;
• Participate in events or promotions;
• Send questions or comments via email or live chat;
• Interact with our sales or customer support team;
• Apply for a job with us online;
• Fill out surveys, quizzes or assessments;
• Use any feature in our apps;
• Purchase from us, claim a free bonus or create a guest, gift, or free account;
• Visit our websites; or
• Otherwise communicate with us or any other person through or about our Services.

The types of personal information that you provide or may be collected may include but are not limited to your device ID, name, email address, telephone number, mailing address, credit card information, location, device type, log data, browser or network connection type, operating system, and other contact or identifying information that you choose to provide.

We store, process, and maintain files and content that you create and/or upload using our Services, as well as other data related to your account in order to provide the Services to you. We do not store your credit card information on our servers but rather use secure 3rd parties like Stripe, Paypal, or Apple integrations to process secure payments. We only ask for credit card information to complete and satisfy our rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by you, and in that case, we use Stripe, Apple, or Paypal as our secured payment partners.

Information about use of our Services: Our app, providers, or cloud servers automatically collect usage information about your use of the Services, including the webpages visited, number of log-ins, data displayed or clicked on, actions taken, your language preference, device id, and other login information. We may collect automated error reports in the case of software malfunctions, which may contain some or all of the information in your account and content and may be reviewed to help resolve problems with the Services. If you participate in a livecast or video conference with us, we may record the session and retain the recordings, and you should assume we are since our interactions are part of the Services. We own any content that you appear in and may feature, sell or create content from it. If you participate in a training or product course, we collect user information and completion data.

We collect information from the device and application you use to access our Services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device. We use a variety of technologies to collect this information, such as first-party and third-party cookies and tracking services that employ cookies and page tags (also known as web beacons). This data includes usage and user statistics. Emails sent by Pinnacles or by users through our Services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies below.

Information from third parties and integration partners: We may obtain personal information from third parties and combine such information with the information that we collect through our Services and such information may be used for the purposes described in the “How We Use the Information We Collect” section below. For example:

• You give permission to those third parties to share your information with us or where you have made that information publicly available online.
• You create or log into your account through a third-party social networking site or one of our integration partners, we will have access to certain information from that service such as your name and account information.
• You purchase an offer that comes with a free group coaching session or other coaching fulfillment that requires us to share your contact with the fulfillment provider.
• If you purchase our Services, we may receive information from our third-party payment processors.
• We may collect information from unaffiliated third parties so that we can better understand you and provide you with information and offers that may interest you.

How We Use the Information We Collect Use of Information: We may use the personal information collected through our Services to:

• Operate and improve our Services;
• Send you recommendations, advertising, or promotional materials;
• Provide and deliver the Services or other services you request, process transactions, and send you related information;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests and provide you with requested customer support;
• Enable you to participate in 3rd party promotions, including trials or other bundled offers exclusive to our users, and to help us and our marketing partners to measure the effectiveness of our or their promotions.
• Monitor and evaluate trends, usage, and activities in connection with our Services;
• Secure our systems, prevent fraud, and help us to protect the security of your account;
• Prevent, detect, and investigate potentially prohibited or illegal activities and to enforce our terms and policies;
• Personalize and improve the Services and provide content, communications, or features that match users' interests; and
• Link or combine with other information we obtain from third parties to help understand your needs and provide you with better service.
• Connect you with a coach or service as part of your free group coaching bonus that comes with some offers. When you provide your phone number to us, we may use your phone number to confirm orders, deliver promised ongoing training or communication, and to send text updates, promotions, videos, audios, or SMS messages related to Pinnacles services, or related brands or programs. You can opt-out of receiving any future text messages by simply replying to any of our text messages at any time with the word STOP. By signing up for our Services, you hereby grant us permission to text you until you reply STOP. We reserve the right at all times to review your content and information to help resolve problems with our software or Services, or to ensure that you remain in compliance with our Terms of Service.

Information we may share: We will never “sell” your personal information (as that term is defined in the California Consumer Privacy Act). However, we may share your personal information with third parties as follows:

• Service Providers: We use other companies, agents, or contractors to perform services on our behalf or to assist us with the provision of services to you. For example, we engage service providers to provide marketing, advertising, coaching, training, communications, security, payment processing, infrastructure and IT services, to customize, personalize, and optimize our Services, to process payment transactions, to provide customer service, and to analyze and enhance data. While providing such services, these service providers may have access to your personal information. These service providers have agreed to maintain the confidentiality, security, and integrity of the personal information that they obtain from us, and we do not authorize them to use or disclose your personal information except in connection with providing their services.
• Protection of Pinnacles and others: Pinnacles and its service providers may disclose and otherwise use your personal information where we or they reasonably believe such disclosure is needed to (i) satisfy an applicable law, regulation, legal process, or governmental request; (ii) enforce applicable terms of use, including the investigation of potential violations; (iii) detect, prevent, or otherwise address illegal or suspected illegal activity, security, or technical issues; or (iv) protect against harm to the rights, property, safety of Pinnacles, our users, or the public, as required or permitted by law.
• Business Transfers: In connection with any reorganization, restructuring, merger, or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your privacy in a manner that is consistent with our Privacy Policy.
• Other Users: Content that you create, upload, or copy into our Services may, if you choose, be read, copied, used, and distributed by people you know, your members, or people you don’t know. Information that you disclose using the chat function of the Services may be read, copied, used, and distributed by people participating in the chat. Use care when including sensitive information, such as home addresses or phone numbers, in content you share or chat sessions.
• With Your Consent: We may share your personal information when we have your consent.
• Your Profile: You may share information on your profile in the app, comments or related social media that others can see. Whenever in the course of sharing information, we transfer personal information to countries within the European Economic Area or other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

Advertising and analytics services provided by others: We may allow others to provide analytics services and display advertisements for our Services. These providers (for example, Google Analytics) may use cookies, web beacons, device identifiers, and other tracking technologies that collect information about your use of our Services. This information may be used by us and others to determine the popularity of our Services, deliver advertising and content targeted to your interests in the Services, and on other websites, apps, and other services, and to better understand your online activity. You can find out more about this practice or opt out of your web browsing activity for interest-based advertising purposes by visiting https://aboutads.info/choices. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Social Media and Public Forums: Pinnacles Services may include publicly accessible blogs, chats, comments, community forums, or private messaging features. Our Services may also contain links and interactive features with various social media platforms (e.g., Facebook, Instagram, YouTube, Twitter, and the like, including widgets and connections to social media platforms). If you already use these platforms, their cookies may be set on your device when using our Site or other Services. You should be aware that Personal Information that you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform, or otherwise online, or that you share in an open forum through any of our Services may be viewed and used by others without any restrictions or notifications or compensation to you. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes. Always use social media with an understanding your data may be seen, replicated, shared, and distributed for the world to see.

Where We Store Your Personal Data Data Storage: All data that you provide to us through our Services is securely transferred and stored on cloud servers from reputable providers. Any payment transactions made through our Services will be encrypted using SSL technology, and all payment data is handled by our trusted payment processors and is never stored on our servers. We prioritize the security and privacy of your information.

Data Security: We take appropriate measures to safeguard your personal information and content from loss, misuse, unauthorized access, disclosure, modification, and destruction, ensuring its protection and availability. However, it's important to note that while we strive to protect your data, the transmission of information over the internet is not entirely secure. You are responsible for maintaining the confidentiality of your account, and we encourage you to use strong, unique passwords and exercise caution.

Data Retention: We retain the information we collect for as long as necessary for the purposes it was originally collected and in compliance with legal obligations. The retention periods adhere to applicable legislation. For example:

• Account-related data is retained until you request complete account deletion, but some data may be kept if you unsubscribe or cancel for future reactivation purposes.
• Transactional data relating to purchases is kept for the duration of our contractual relationship and in accordance with legal obligations.
• Marketing communication data is used until you withdraw consent or it's no longer required by applicable law.
• Data collected for requests or questions is retained for the necessary processing period.

Third Parties: Third parties providing or publishing content via our Services are considered data controllers for any personal data within their content. This Privacy Policy specifically addresses processing for which Pinnacles of Life is the data controller. If you have questions regarding personal data in Third-Party Content, please contact the respective third-party provider.

Children Age 13 and Under: Pinnacles of Life's Services are not directed at children under the age of 13, and we do not knowingly collect personal information from them. We urge parents to monitor and guide their children's online activities and provide tips for a safer online experience.

How We Use “Cookies” and Other Tracking Technologies: We utilize cookies and similar tracking technologies to enhance user experience on our website and Services. Cookies assist in saving preferences and making website usage more convenient for users. You have the choice to control cookie placement through your browser settings.

Your Choices and Rights: You have options concerning your personal information, such as terminating use of the Services, accessing, editing, or deleting your personal information, and opting out of promotional communications. We respect your choices and privacy preferences.

Malware/Spyware/Viruses: We strictly prohibit the use of malware, spyware, viruses, and similar types of software.

Links to External Sites: Our Services may contain links to third-party websites. Please review their respective privacy policies and practices, as we are not responsible for their content or policies.

Data Posted in App or on Forums: Exercise caution when voluntarily disclosing personal information in Pinnacles of Life forums, as it can be collected and used by others. You can request removal of posted content by contacting us.

Transfer of Information Across National Borders: For users located outside the jurisdiction of the United States, Pinnacles of Life operates and processes data in the United States. Information we collect from you will be processed in the United States. By using this website, you acknowledge and consent to the processing of your data in the United States. While the United States has not received a finding of "adequacy" from the European Union under Article 41 of the GDPR, we collect and transfer personal data to the U.S. with your consent, to perform a contract with you, or to fulfill a compelling legitimate interest of ours in a manner that does not outweigh your rights and freedoms. When transferring your personal information to other countries, we will protect that data as described in this Policy or in our agreement with you and take steps, where necessary, to ensure that international transfers comply with applicable laws.

Your California Privacy Rights: Please review the "California Supplemental Privacy Notice," which is incorporated as part of this Policy for California residents only.

Residents of the European Economic Area: We provide the representations and information in this section in compliance with European privacy laws, including the European General Data Protection Regulation (GDPR). If you are a visitor from the European Territories (including the European Economic Area, Switzerland, and the United Kingdom), the legal basis for collecting and using the personal data described above will depend on the personal information concerned and the specific context of its collection.

EU data subjects have certain rights regarding their personal data that we collect and process. We respond to all requests received from individuals in the EEA wishing to exercise their data protection rights in accordance with applicable data protection laws, including:

• Access, Correction, or Deletion: You may request access to, correction of, or deletion of your personal data through the Service's Account Settings.
• Objection: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Restriction: You have the right to ask us to suspend the processing of your personal data in certain scenarios.
• Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
• Withdraw Consent: You can withdraw your consent for the processing of your personal data, which won't affect prior lawful processing.
• File a Complaint: You have the right to file a complaint with a supervisory authority regarding our collection and processing of your personal data.

To submit a request regarding your European Privacy Rights or for any inquiries, please follow the instructions at the end of this Privacy Policy.

Do Not Track Disclosure: We currently do not process or comply with any web browser's "do-not-track" signal or similar mechanism that indicates a request to disable online tracking of individual users who visit the Pinnacles of Life website or use our Services, as no industry standard has been adopted.

Changes to Our Privacy Policy: We may update this Privacy Policy to reflect changes in our data practices. Material changes will be communicated via email or notice on our website prior to becoming effective. We encourage you to periodically review this page for the latest updates on our privacy practices.

Contact Information for Complaints or Concerns: For any questions, comments, or requests regarding our Privacy Policy, please contact us at . 

Your Acceptance of These Terms: By using our website or Services, you accept the policies and restrictions outlined in this Privacy Policy. If you do not agree to this policy, please refrain from using the website or the Services.